Support and Disputes
Get help with lost cards, transaction disputes, and cardholder support.
What do I do if I lose my prepaid Visa card or it gets stolen?
Contact Pre-Paid USA customer service immediately at 1-866-241-4132. Have your card number ready when you call, as it is needed to locate your account and assist you. Reporting a lost or stolen card quickly helps protect your remaining balance, and if funds remain, a replacement card can be issued loaded with that value (a replacement fee may apply). Registered cardholders typically receive faster service since their account information is already on file.
What if a recipient loses a digital prepaid card?
Digital cards can usually be re-sent from your program dashboard or via support request. The card itself is not regenerated; the original delivery is reissued to the recipient.
Dispute a transaction?
Initiate through the cardholder portal or call cardholder support.
Lost or stolen card?
See Cardholder Tools.
What if a merchant declines the card?
Confirm the card has been activated, has remaining balance, and the merchant accepts Visa. Try in a digital wallet if in-store.
What if the email is filtered to spam?
Resend via the program portal or check the support email for a delivery receipt.
What if a trip is canceled?
Funds typically remain on the card; specifics vary by merchant.